Refund policy

Returns & Refunds

Last updated: October 4, 2026

At STRIDE CLUB, we want you to feel confident in your purchase. If you change your mind about an item, we offer a limited return window subject to the conditions below.

1. Change-of-Mind Returns

You may request a return within 10 days of the date your order is delivered.

To be eligible for a return:

The item must be unworn and unwashed.
The item must be in its original condition.
All original tags must remain attached.
The item must not have been damaged, altered or otherwise used.
The item must be returned in suitable packaging to prevent damage during transit.

Items that do not meet these requirements may be refused or may not qualify for a refund, to the extent permitted by applicable law.

2. Return Shipping

For change-of-mind, sizing or preference-related returns, the customer is responsible for the cost of return shipping.

We recommend using a tracked shipping service and retaining proof of postage. STRIDE CLUB is not responsible for returns that are lost or damaged while being returned to us.

3. Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

If approved, your refund will normally be issued to the original payment method.

Original shipping charges are non-refundable for change-of-mind returns, except where otherwise required by applicable law.

Any refund will be processed within a reasonable period after the returned item has been received and approved.

4. Keep Your Item — Partial Refund Option

In some circumstances, STRIDE CLUB may offer you the option of keeping an eligible item in exchange for a 5% partial refund of the purchase price.

This is entirely optional. You may choose to proceed with an eligible return instead.

The partial-refund option does not apply to, and does not limit, your rights regarding faulty, damaged, incorrect or materially misdescribed products.

5. Faulty, Damaged or Incorrect Items

If your item arrives damaged, defective, incorrect or materially different from the product described on our website, please contact us as soon as reasonably possible with your order number and photographs showing the issue.

We will assess the issue and provide an appropriate remedy in accordance with applicable law.

Depending on the circumstances, this may include a replacement, refund or other appropriate resolution.

Customers will not be required to pay return shipping for items that are confirmed to be faulty, damaged or incorrectly supplied where applicable law requires otherwise.

6. Final Sale Items

If an item is specifically identified on the website as Final Sale or Non-Returnable, it is not eligible for change-of-mind returns except where applicable law requires otherwise.

7. Refunds Required by Law

Nothing in this policy is intended to exclude, restrict or waive any rights or remedies that cannot lawfully be excluded or restricted under applicable federal, state or local law.

Where applicable law provides a consumer with a right to cancel, return or obtain a refund that differs from this policy, that legal right will apply.