Terms of service

Terms & Conditions

Last updated: October 4, 2026

Welcome to STRIDE CLUB. These Terms & Conditions govern your use of our website and your purchase of products from STRIDE CLUB.

By accessing our website or placing an order, you agree to these Terms & Conditions.

1. About STRIDE CLUB

STRIDE CLUB is an online retailer offering activewear and related products to customers in selected markets.

Products displayed on our website may be fulfilled by third-party suppliers and fulfilment partners. Regardless of the fulfilment method, STRIDE CLUB is responsible for the customer-facing sale and the terms described on this website.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.

However, colours may appear differently depending on your device or screen settings, and minor variations may occur between product images and the physical product.

Customers should review the available sizing information before placing an order.

3. Pricing

All prices displayed on our website are subject to change without notice.

The price charged for an order will be the price displayed at the time the order is placed, except where an obvious pricing error has occurred.

Where a pricing error has occurred, we reserve the right to cancel the affected order and provide an appropriate refund.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation email confirms that we have received your order. It does not necessarily constitute acceptance of the order.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving suspected fraud, payment issues, inventory problems, pricing errors or other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been taken, we will provide an appropriate refund.

5. Shipping

Estimated shipping times are displayed on our website or during checkout where available.

Shipping times are estimates and may vary due to circumstances outside our reasonable control, including carrier delays, customs processing, weather and other logistical issues.

We will not make shipping promises that we do not have a reasonable basis to meet.

If we become unable to ship an order within a promised timeframe, we will provide any notices, options or refunds required by applicable law.

6. International Orders and Customs

Customers are responsible for ensuring that the products they order may lawfully be imported into their country.

Where applicable, customers may be responsible for customs duties, import taxes or other charges imposed by the destination country.

7. Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms & Conditions.

Our standard voluntary change-of-mind return period is 10 days from delivery, subject to the conditions set out in that policy.

Nothing in our Returns & Refunds Policy or these Terms & Conditions limits rights that cannot legally be excluded under applicable law.

8. Promotions and Discount Codes

Promotional codes are subject to any specific terms stated when the promotion is offered.

Unless otherwise stated, discount codes cannot be combined with other promotional offers and have no cash value.

We reserve the right to withdraw or amend promotions where reasonably necessary.

9. Website Use

You agree not to use our website:

For any unlawful purpose;
To attempt to gain unauthorised access to our systems;
To interfere with the operation or security of the website;
To submit fraudulent orders or payment information; or
In a manner that could damage STRIDE CLUB or its customers.

10. Intellectual Property

All STRIDE CLUB branding, logos, text, graphics and other original content displayed on our website are owned by or licensed to STRIDE CLUB unless otherwise stated.

You may not reproduce, distribute or commercially exploit our content without prior written permission.

11. Third-Party Services

Our website may use third-party services, including payment providers, ecommerce platforms, fulfilment partners, analytics providers and advertising platforms.

Those services may have their own terms and privacy policies.

12. Limitation of Liability

To the fullest extent permitted by applicable law, STRIDE CLUB will not be liable for indirect, incidental or consequential losses arising from the use of our website or purchase of our products.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

13. Events Outside Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, carrier disruptions, strikes, government actions, customs delays, technical failures or other events outside our reasonable control.

14. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be posted on this page with the updated date.

15. Applicable Law

These Terms & Conditions are intended to operate in accordance with applicable law.

Nothing in these Terms & Conditions is intended to deprive consumers of mandatory rights available to them under the laws applicable to their purchase or place of residence.